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Sonos ZonePlayer ZP80 Setup Guide
12
Basic Troubleshooting
If a problem occurs, you can try the troubleshooting suggestions listed below. If one of these
doesn’t remedy the problem, or you are not sure how to proceed, please contact the Sonos
Customer Service Center and we’ll be happy to help.
•Web site
Visit our Web site at www.sonos.com/support. There you can visit our Forums, browse
our Frequently Asked Questions (FAQ) pages, or request assistance.
• Telephone
Visit our Web site at www.sonos.com/support and click Phone Support to find the
correct telephone number for your country.
ZonePlayer not detected during setup
A network problem may be preventing the ZonePlayer from associating with the Desktop
Controller software. If this is a wireless ZonePlayer, try moving the ZonePlayers closer together, or
wire the ZonePlayer temporarily to see if the problem is related to wireless interference.
If you encounter this message when installing the first wired ZonePlayer, you can try the steps
below to resolve this issue:
1. Check the firewall
Firewall software installed on the computer may be blocking the ports that Sonos uses to
operate. First, disable all your firewalls and try to connect again. If this resolves the problem, then
you should configure your firewall to work with the Sonos music system. You can go to our
Website at http://faq.sonos.com/firewall for additional information. If this does not resolve the
problem, you can try step 2.
Warning: Under no circumstances should the product be repaired by anyone
other than an authorized Sonos repair center, as this will invalidate the
warranty. Please contact the Sonos Customer Service Center to locate an
authorized repair center in your area. Do not open the system as there is a risk of
electric shock.