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M8501 and M8502 ACL Tape Drive Installation and User’s Guide—529972-001
6-1
6 Troubleshooting
This section includes:
Platform Problems
An incorrect installation or configuration can cause platform problems. In this case, the
unit appears to be operating normally, but no data can be interchanged. You also might
or might not get an error code on the Graphical User Interface (GUI) touch screen. To
identify an error caused by this type of problem, check your installation and
configuration setup. See Installing and Configuring the ACL Tape Drive for the NonStop
NS-Series Server for information on how to correctly install and configure the unit.
General drive errors usually result from a miscommunication between the ACL and
tape drive or a mechanical malfunction within the ACL. Both platform problems and
general drive errors display an error message and a Fault Symptom Code (FSC) on
the GUI touch screen. Use an FSC to report errors to your service provider, or in some
cases, to determine a recovery procedure.
Error Recovery
Figure 6-1 on page 6-2 outlines the recommended steps for error recovery. You should
follow this chart in all cases.
Error Recovery Procedures (ERPs) are listed in detail in Table 6-1 on page 6-3; FSCs
are listed in Table 6–2 along with their related ERPs.
Platform Problems 6-1
Error Recovery 6-1
Error Recovery Procedures 6-3
Fault Symptom Codes (FSCs) 6-3