Filter
Top Products
If a problem occurs ...
30
If a problem occurs ...
Sound problems
Problem Possible cause Possible solutions Page
No sound Transmitter is/headphones
are switched off
Switch the
transmitter/
headphones on
19/21
Headphones are muted Cancel the muting 22
Jack plug is not properly
connected
Check the plug
connection
12
Sound source is switched
off
Switch the sound
source on
–
Audio cable is defective Replace the cable –
Transmission between
transmitter and
headphones is disturbed
by interferences (including
ESD) in the vicinity
Associate the
headphones with the
transmitter again
25
Disconnect the
transmitter from the
mains and reconnect
it again
16
Remove the
rechargeable
batteries from the
headphones and
reinsert them again
17
Headphones are not
correctly associated with
the transmitter (e.g.
additional headphones)
Associate the
headphones with the
transmitter
25
Occasional
sound
dropouts
Headphones are out of
range
Reduce the distance
between
headphones and
transmitter
11
Signal is shielded Remove obstacles
between transmitter
and headphones
11
Interfering devices in the
vicinity
Change your position 11
Sound is too
low
Volume of the sound
source is adjusted too low
Increase the volume
of the sound source
–
Signal of the sound source
is too weak
Set the ATTENUATOR
switch ቨ to
“0 dB”
13
Headphone volume is
adjusted too low
Increase the volume
by pressing the
VOLUME + button ´
22
Sound only
on one ear
Audio cable is defective Replace the audio
cable
–
Audio cable is not properly
connected
Check the plug
connection
12