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● TROUBLESHOOTING
troubleshooting
Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed
below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest
authorized dealer or Samsung Electronics Service Center.
SYMPTOM Check/Remedy
Disc tray does not open.
• Is the power cord plugged securely into the outlet?
• Turn off the power and then turn it back on.
Playback does not start
immediately when the
Play/Pause button is pressed.
• Are you using a deformed disc or a disc with scratches on
the surface?
• Wipe the disc clean.
Sound is not produced.
• No sound is heard during fast playback, slow playback, and
step motion playback.
• Are the speakers connected properly? Is the speaker setup
correctly customized?
• Is the disc severely damaged?
Sound can be heard only from a
few speakers and not all six.
• When listening to a CD or radio, sound is output to the front
speakers (L/R) only. Select "PRO LOGIC II" by pressing
PL II (Dolby Pro Logic II) on the remote control to use all
six speakers.
• Make sure that the DVD disc is 5.1-CH compatible.
• If you set C, SL, and SR to NONE in the speaker mode in the
audio setup of the setup screen, no sound is heard from the
center speaker and the front left and right speakers. Set C,
SL, and SR to SMALL.
Dolby Digital 5.1 CH Surround
Sound is not produced.
• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby
Digital 5.1 CH Surround Sound is produced only if the disc is
recorded with 5.1 channel sound.
• Is the audio language correctly set to DOLBY DIGITAL 5.1-
CH in the information display?
The remote control does not
work.
• Is the remote control being operated within its operation
range of angle and distance?
• Are the batteries exhausted?
• Have you selected the mode(TV/DVD) functions of the
remote control (TV or DVD) correctly?
• Disc is rotating but no
picture is produced.
• Picture quality is poor and
picture is shaking.
• Is the TV power on?
• Are the video cables connected properly?
• Is the disc dirty or damaged?
• A poorly manufactured disc may not be playable.
SYMPTOM Check/Remedy
Audio language and subtitles do
not work.
• Audio language and subtitles will not work if the disc does
not contain them.
Menu screen does not appear
even when the menu function is
selected.
• Are you using a disc that does not contain menus?
Aspect ratio cannot be changed.
• You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER
BOX mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be
seen in 4:3 ratio only. Refer to the DVD disc jacket and then
select the appropriate function.
• The main unit is not working.
(Example: The power goes out
or strange noise is heard.)
• The DVD player is not working
normally.
• Turn off the power and hold the STOP (¦) button on the
main unit for longer than 5 seconds (reset function).
Using the RESET function will erase all stored settings.
Do not use this unless necessary.
The password for rating level has
been forgotten.
• While “NO DISC” message appears on the display of main
unit, hold the main unit's STOP (¦) button for longer than 5
seconds. “INITIAL” appears on the display and all settings will
return to the default values.
• Press the POWER button.
Using the RESET function will erase all stored settings.
Do not use this unless necessary.
Can't receive radio broadcast.
• Is the antenna connected properly?
• If the antenna's input signal is weak, install an external FM
antenna in an area with good reception.