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Plantronics Savi User Guide 16
My headset does not
work with my phone.
Ensure that the headset is fully charged.
Make sure the headset is paired with the Bluetooth phone you are trying to use.
See “Pairing your headset to your Bluetooth mobile phone” on page 11.
My phone did not locate the
headset.
Turn both your phone and headset off and on and then repeat the pairing process on page 11.
I could not enter my PIN code. Turn both your phone and headset off and on and then repeat the pairing process on page 11.
Your PIN code, or password, is 0000.
I cannot hear caller/dial tone. The headset is not turned on. Press the call control button for approximately 4 seconds until you
hear a tone or see the indicator glow blue.
Your headset is out of range. Move the headset closer to the Bluetooth phone.
Your headset battery is drained. Charge your battery. See “Docking and charging headset” on
page 7.
The listening volume is too low. Incremental tapping of the call control button will adjust volume.
Make sure that the headset fits properly. See “Fitting headset” on page 7.
Audio quality is poor. Your headset is out of range. Move the headset closer to the Bluetooth phone.
Callers cannot hear me. Make sure that the headset is sitting correctly on your ear with the boom pointing towards the
corner of the mouth.
See “Fitting headset” on page 7.
My headset falls off my ear. Make sure that the headset is sitting correctly on your ear with the boom pointing towards the
corner of the mouth.
See “Fitting headset” on page 7.
Troubleshooting — Mobile phone usage