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Using Multiple CT14 Units Together
The dial pad supplied with your phone can be registered to a total of four different
CT14 bases, and the base supports a total of six cordless dial pads.
Features like intercom, conferencing and transferring are only available if you
have multiple units. If you purchase two or more CT14 units, please refer to the
instructions posted on the resource tab at: www.plantronics.com/ct14
Troubleshooting
Troubleshooting
When you have this problem Try this
The CHARGE indicator won’t
illuminate when the dial pad
is placed in the base.
s
Check the AC adapter connection.
s
Re-seat the dial pad in the base.
Dial pad can’t make or
receive calls.
s
Check the telephone cord connection. If
Check TEL Line appears on the dial pad
display, the telephone cord may not be
connected correctly.
s
Disconnect the base AC adapter. Wait
a few minutes, and then reconnect it.
s
Change the dial mode.
Dial pad can make calls, but it
doesn’t ring or receive a page.
Make sure the ringer is turned on.
Dial pad is not working.
s
Check the battery pack connection.
s
Charge the battery for 15 – 20 hours.
s
Reset the dial pad.
Dial pad says Unavailable.
s
Move the dial pad closer to the base.
s
Make sure the base is plugged in.
Dial pad does not display any
Caller ID information.
s
Check to see if the call was placed through
a switchboard.
s
Ask your telephone company to verify your
Caller ID service is current. There may be
a problem with your Caller ID service.
s
Let incoming calls ring at least twice before
answering.
When you have this problem Try this
The MESSAGE WAITING
indicator flashes, but there are
no new messages.
Reset the MESSAGE WAITING Indicator.
(See page 25)
The outside caller’s audio
is weak.
If the caller’s voice sounds weak or soft,
the signal might be blocked by large metal
objects or walls; you might also be too far
from the base, or the dial pad’s battery may
be weak.
s4RYADJUSTINGTHEVOLUMEOFTHEHEADSETSEE
page 8) or the audio tone (see page 15).
s4RYMOVINGAROUNDWHILEYOUREONACALL
or moving closer to the base to see if the
sound gets louder.
s-AKESURETHEDIALPADSBATTERYISFULLY
charged.
There is noise or static on
the line.
s#HECKNEARBYFORONEOFTHECOMMON
interference sources.
s)FTHEBASEISINCLOSEPROXIMITYOF
microwaves, ovens, TVs, or any electrical
appliances, try moving it away from those
devices.
s4RYMOVINGTHEDIALPADAWAYFROMA
suspected source, or try moving the
suspected source so it’s not between the
dial pad and the base.
If you have DSL on the same phone line,
be sure that you are using a DSL filter
between the base and the telephone jack.
You may obtain a DSL filter from your DSL
service provider.