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15 Troubleshooting
Warning
•
Never remove the casing of this product.
To keep the warranty valid, never try to repair
the product yourself.
If you encounter problems when using this
product, check the following points before
requesting service. If the problem remains
unsolved, go to the Philips Web page (www.
philips.com/support). When you contact Philips,
make sure that the product is nearby and the
model number and serial number are available.
General
No power
• Make sure that the AC power cord is
properly connected.
• Make sure that there is power at the AC
power outlet.
No sound
• Adjust the volume.
• When listening to an external device, make
sure that the external device is not muted.
No response from the product
• Make sure that the power is available.
• Turn off the product, and then turn it on
again.
Poor radio reception
• Due to the interference from other
electrics or building obstacles, the signals
become weak. Move the product to a
place free of interference.
• Make sure that the antenna is fully
extended. Adjust the position of the
antenna.
Clock/alarm setting is erased.
• Power has been interrupted, or the AC
power adaptor has been disconnected.
• Set the clock/alarm again.
About Bluetooth connection
Music playback is unavailable on this product
even after successful Bluetooth connection.
• The device cannot be used with this
product to play music.
The audio quality is poor after connection
with a Bluetooth-enabled device.
• The Bluetooth reception is poor. Move the
device closer to this product or remove
any obstacle between.
Cannot connect with this product.
• The device does not support the proles
required for this product.
• The Bluetooth function of the device is
not enabled. Refer to the user manual of
the device to nd out how to enable the
function.
• This product is not in the pairing mode.
• This product is already connected with
another Bluetooth-enabled device.
Disconnect that device and then try again.
The paired mobile device connects and
disconnects constantly.
• The Bluetooth reception is poor. Move the
device closer to this product or remove
any obstacle between.
• Some mobile phones may connect and
disconnect constantly when you make
or end calls. This does not indicate any
malfunction of this product.
• For some devices, the Bluetooth
connection may be deactivated
automatically as a power-saving feature.
This does not indicate any malfunction of
this product.