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55
• Are the settings of the network camera set correctly?
Check the model of the set camera on the setup
menu ("Camera" - "NW Camera Setup").
• Are the user ID and the password for the network
camera set correctly?
Check if the user ID and password are set correctly
on the setup menu ("Camera" - "NW Camera Setup").
• Depending on the traffic of the network, there might
be difficulties in displaying images. Press the [F5] but-
ton on the keyboard to request images.
• Images recorded at low recording rate (less than
1 ips) may sometimes not be refreshed.
The image is not being
refreshed.
Cannot close the authenti-
cation window displayed
when displaying the basic
operation window.
Cannot play the downloaded
image file.
Refer to the
Setup
Instructions
(PDF).
–
Reference
pages
Cause/solution
Symptom
• Are the correct user name and password entered?
Confirm the correct user name and password.
–
• When any setting of the SETUP MENU has been
changed during the download, the download will be
canceled automatically. In this case, the downloaded
file is not a complete file and it is impossible to play it.
• The "Active X control" is not installed in the PC. Install
the "Active X control" by referring to the following
page.
The message "Please Wait."
remains on the screen.
No live image is displayed.
It is impossible to operate
the camera.
Refer to the
Setup
Instructions
(PDF).
Refer to the
Setup
Instructions
(PDF).
Refer to the
Setup
Instructions
(PDF).
Refer to the
Setup
Instructions
(PDF).
Refer to the
Setup
Instructions
(PDF).
56
• Are the connected network cameras configured cor-
rectly? Check the settings of the setup menu
("Camera" -"NW Camera Setup").
• Are the settings of the setup menu configured correct-
ly? Check the settings of the setup menu ("Schedule"
- "Program" - "LIVE VIDEO").
• Are the network settings of the cameras and the unit
configured correctly? Check the settings of IP
address, subnet mask and default gateway for them.