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RQT9670
Reference
Troubleshooting
Before requesting service, make the following checks. If
you are in doubt about some of the check points, or if the
solutions indicated in the following guide do not solve the
problem, refer to “Customer Services Directory (United
States and Puerto Rico)” on page 31.
No power.
≥ Insert the AC power supply cord securely. (> 20)
≥ After turning the main unit on, if the indicators blink and
the main unit immediately turns off, unplug the AC
power supply cord and consult your dealer.
The remote control does not work properly.
≥ The battery is depleted. Replace it with a new one.
(> 7)
≥ It is possible that the insulation sheet has not been
removed. Remove the insulation sheet. (> 7)
≥ It may be necessary to set the code of the remote
control again after changing the battery of the remote
control. (> 25)
≥ Use the remote control within the correct operation
range. (> 7)
The “TV” indicator blinks.
Remove the AC power supply cord and consult your
dealer. If there are any other indicators blinking, be sure to
inform your dealer about the blinking indicators.
The main unit is automatically switched to
standby mode.
The main unit will automatically switch to standby mode
when no signal is input and no operation is performed for
approx. 30 minutes. (> 20)
Pairing cannot be done.
Check the Bluetooth
®
device condition.
The device cannot be connected.
≥ The pairing of the device was unsuccessful. Try pairing
the device again.
≥ The pairing of the device has been replaced. Pair the
device again. (> 21)
≥ The system might be connected to a different device.
Disconnect the other device and try pairing the device
again.
The device is connected but audio cannot be
heard through the system.
For some built-in Bluetooth
®
devices, you have to set the
audio output to “SC-HTB350/351” manually. Read the
operating instructions for the device for details.
Sound from the device is uneven.
≥ The device is out of the 10 m (33 ft) communication
range. Bring the device closer to the main unit.
≥ Remove any obstacle between the main unit and the
device.
≥ Switch off any wireless LAN device.
≥ Select “MODE 1” for stable communication. (> 24)
No sound (or image).
≥ Turn muting off. (> 22)
≥ Check the connections to the other devices. (> 19)
≥ Make sure that the received audio signal is compatible
with this system. (> 29)
≥ Turn this system off and then on again.
≥ If the connections are correct, there might be a problem
with the cables. Redo the connections with different
cables.
≥ Check the audio output settings on the connected
device.
The dual audio cannot be changed from main
to secondary.
If the audio received from the connected device is not
“Dolby Dual Mono” or the output setting is not “Bitstream”,
the setting cannot be changed from this system. Change
the setting on the connected device.
The volume is lowered when this system is
turned on.
If the main unit is turned off with the volume setting in the
greater half (above 50), the main unit will automatically
lower the volume to the middle (50) when the main unit is
turned on. (> 25)
To return to the factory preset.
While the main unit is on, press [Í/I] on the main
unit for more than 4 sec.
(All the indicators will blink twice when the main
unit is reset.)
If the system does not operate as expected,
returning the settings to the factory preset
may solve the problem.
≥ The remote control code will return to “1” when
the main unit is returned to the factory preset.
To change the remote control code, refer to
page 25.
General operation
Bluetooth
®
Sound
SC-HTB351_RQT9670_mst.book Page 26 Thursday, December 29, 2011 1:39 PM