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46
RQT7921
Troubleshooting guide
Picture incorrect
Disc picture incorrect
VHS picture incorrect
Progressive video
Sound incorrect
Listening to the radio
Recording
Picture distorted. ≥Ensure that the unit is connected directly to the television, and is not connected through an A/
V selector or other equipment.
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The television may display
incorrectly or colors appear
faded.
≥The unit and television are using different video systems. Use a multi-system or NTSC
television.
≥The system used on the disc doesn’t match your television. PAL discs cannot be played. This
unit converts DVD-Audio recorded in PAL to NTSC for play, however, play may not function
properly.
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The picture on the television
disappears or stripes appear on
the screen.
≥Mobile telephone chargers can cause some disturbance.
≥If you are using a TV indoor antenna, change to an outdoor antenna.
≥The television antenna wire is too close to the unit. Separate the antenna wire of the
television from the unit.
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Picture size doesn’t fit the screen. ≥Change “TV Aspect” in “Video” tab.
≥Change the Zoom setting.
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Menus not displayed correctly. ≥Restore the zoom ratio to a1.00.
≥Set “Subtitle Position” in Display Menu to “0”.
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Auto zoom function does not
work well.
≥Turn off TV’s zoom function.
≥Use the other preset aspect ratios or manual adjustment.
≥Zoom function may not work well, especially in dark scenes and may not work depending on
the type of disc.
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The picture is noisy or is in black
and white.
Horizontal bars or lines run down
the screen.
≥Adjust the tracking.
≥Make sure the television’s input setting is correct.
≥The video heads are dirty: clean them with a head-cleaning cassette.
≥The video heads are worn: consult your dealer.
≥The tape is old or damaged.
≥You cannot correctly play tapes recorded with other systems (e.g., PAL).
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Picture is distorted when stilled
or during slow-motion.
≥Some distortion is normal with tapes recorded using VP mode. —
The blue back appears during
play.
≥You are playing a blank or poor quality part of the tape.
≥You can damage the unit if you play dirty or damaged tapes and this can cause the blue back
to appear. Consult your dealer.
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The picture jiggles. ≥Adjust the vertical hold. 29
There is ghosting when
progressive output is on.
≥
This problem is caused by the editing method or material used on DVD-Video, but should be
corrected if you use interlace output. Change “
Video Output Mode
” in Picture Menu to “480i”.
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Pictures not in progressive
output.
≥If the unit is connected to the television through VIDEO OUT or S-VIDEO OUT output will be
interlace.
≥Press [SHIFT]i[PROGRESSIVE]. Or select “480p” in “Video Output Mode” in Picture Menu.
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Closed captions not displayed. ≥When progressive output is on, closed captions will not be displayed. —
Sound distorted. ≥Noise may occur when playing WMA files. —
Effects do not work. ≥Some audio effects do not work or have less effect with some discs.
≥Multi Re-master and Dolby Pro Logic II do not work if you have changed the play speed.
≥When connected with headphones, only Sound Field Control is effective.
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Humming heard during play. ≥An AC power supply cord or fluorescent light is near the subwoofer. Keep other appliances
and cords away from the subwoofer.
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There is noise when playing a
video tape.
≥Adjust the tracking.
≥The tape is old or damaged.
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Noise is heard.
“ST” flickers or doesn’t light.
Sound is distorted.
≥Adjust the position of the FM or AM antenna.
≥Use an outdoor antenna.
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A beat sound is heard. ≥Turn the television off or separate it from the unit. —
A low hum is heard during AM
broadcasts.
≥Separate the antenna from other cables. —
“ ” flashes when I try to start
recording.
Cannot record.
≥If the erasure prevention tab has been removed, cover the hole with adhesive tape. 3
Timer recording doesn’t record a
program correctly.
≥Check the clock and calendar.
≥Set the channel and start and end times correctly.
≥Be sure to press [ ] after programming to put the unit in timer recording standby.
≥Program times may be overlapped.
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Cannot record from other
equipment.
≥Press [W CH] or [X CH] to select “AV”.
≥Check the connections to the other equipment.
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Black bands appear in the
recording.
≥Move the other equipment away from the television as it may be picking up interference. —
The copy of a videotape or DVD is
very poor.
≥This unit complies with industry standards regarding the recording and duplication of copy-
protected material. This includes commercial videotapes and DVDs. Consequently, copying
not only infringes copyright laws but also presents serious technical difficulties. Even in cases
where a copy can be made, the quality will be very poor.
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