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RQT9479
Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated in the chart
do not solve the problem, refer to “Customer Services Directory (United States and Puerto Rico)” on page 54 if you reside in the U.S.A.and Puerto
Rico, or refer to “Product information” on page 55 if you reside in Canada.
The following do not indicate a problem with this unit:
≥Regular disc rotating sounds.
≥Image disturbance during search.
To reset this unit Page
Power
Operation
To restore the unit if it freezes
due to one of the safety
devices being activated.
≥Press and hold [POWER Í/I] on the main unit for 3 seconds. (The settings remain
unchanged.)
—
To return all settings other than
some settings to the factory
preset.
≥Select “Yes” in “Restore Default Settings” in the Setup menu.
This returns all values in the Setup menu and the on-screen menu, except for “Remote
Control Code”, “On-screen Language”, “IP Address/DNS Settings”, “Proxy Server Settings”,
“DVD-Video Ratings”, “BD-Video Ratings” and “Network Service” to the default settings.
37
To return to the factory preset.
(No setting)
≥Reset the unit as follows:
1 Press [POWER Í/I] on the unit to turn off the unit.
2 Press and hold [5/9] and press [POWER Í/I] and [DISC < OPEN/CLOSE] on the
unit at the same time for more than 5 seconds until “PLEASE WAIT” is displayed on the
unit.
3 The power is turned on and then turned off automatically.
—
No power. ≥Insert the AC power supply cord securely into a household AC outlet. 11
The unit switches to standby
mode.
≥This is a power saving feature. It can be changed if desired using “Off Timer” in the Setup
menu.
≥When the time set for the sleep timer has passed, the power will be turned off.
≥One of the unit’s safety devices is activated. Press [POWER Í/I] on the main unit to turn the
unit on.
37
18
—
Power of this unit is turned off
when the input for the TV is
changed.
≥If connected with an HDAVI Control 4 compatible TV (VIERA) with the “Auto power stand-by”
setting activated on the TV, when switching the TV input, the unit will be automatically turned
to standby if the TV audio is not output from the unit’s speakers. For details please read the
operating instructions of the TV.
26
The remote control doesn’t
work properly.
≥The remote control and main unit are using different codes.
Change the code on the remote control.
Press and hold [OK] and the indicated number button at the
same time for more than 5 seconds.
≥The batteries are depleted. Replace them with new ones.
≥It may be necessary to set the code of the remote control again after changing the batteries
for remote control.
≥You are not pointing the remote control at the main unit’s remote control signal sensor during
operation.
≥Colored glass may obstruct the signal reception/transmission.
≥Don’t place the signal sensor in direct sunlight or in areas that may be subject to sunlight
exposure.
47
5
5, 47
5
—
—
The unit is on but cannot be
operated.
≥Confirm the correct drive is selected.
≥Some operations may be prohibited by the disc.
≥The unit is hot (“U59” appears on the display). Wait for “U59” to disappear.
≥One of the unit’s safety devices may have been activated.
Reset the unit as follows:
1 Press [POWER Í/I] on the main unit to switch the unit to standby.
If the unit doesn’t switch to standby, press and hold [POWER Í/I] on the main unit for
about 3 seconds. The unit is forcibly switched to standby.
Alternatively, disconnect the AC power supply cord, wait one minute, then reconnect it.
2 Press [POWER Í/I] on the main unit to switch it on. If the unit still cannot be operated,
consult the dealer.
≥Condensation has formed. Wait 1 to 2 hours for it to evaporate.
14
—
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—
—
Play fails to start even when
[1PLAY] is pressed.
Play starts but then stops
immediately.
≥Insert the media correctly with the label facing up.
≥The media is dirty.
≥You tried to play a blank media or unplayable media on this unit.
≥The producers of the disc can control how discs are played. So you may not always be able
to control play as described in these operating instructions. Read the disc’s instructions
carefully.
16
40
39, 40
—
Cannot remove disc. ≥The unit may have a problem. While the unit is off, press and hold [5/9] and [DISC
< OPEN/CLOSE] on the main unit at the same time for about 5 seconds. Remove the disc
and consult the dealer.
—
Startup is slow.
It takes time before play starts.
≥Startup takes time in the following situations.
–Immediately after a power failure or the AC power supply cord is connected.
–When the unit is connected with an HDMI cable.
—
Played back image is distorted
or does not playback correctly.
([AVCHD])
≥High definition video (transfer rate of 18 Mbps or faster) cannot be played back correctly if it
was recorded on a DVD compatible to double speed or slower.
—
Cannot set “On” in “24p
Output”.
≥Only when the unit is connected to the HDMI terminal of a TV supporting 24p you can select
“On”.
36
The sliding door does not close
properly.
≥Turn the power on and off again.
—
Reference
BTX70PP_eng.book 44 ページ ２００９年６月２４日 水曜日 午後３時４２分