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Troubleshooting—Continued
• On the AV receiver, the subwoofer setting in the “3. Sp
Config” is set to “No”. Set the subwoofer setting to
“Yes”.
There’s no sound with a certain signal format
• Check the digital audio output setting on the source
component. On some game consoles, such as those
that can play DVDs, the default setting is off.
• With some DVD-Video discs, you need to select an
audio format from a menu or with the [AUDIO] button
on your DVD player’s remote controller.
Can’t get 5.1-channel playback
• When speaker B is turned on, speaker set A is reduced
to 2.1-channel playback.
The volume cannot be set to 79
• After the volume level of each individual speaker has
been adjusted (page 54), the maximum volume may
be reduced.
• When the levels of each speaker have been adjusted
(page 54), the maximum possible volume may be
reduced.
Noise can be heard
• Using cable ties to bundle audio cables with power
cords, speaker cables, and so on can degrade audio
performance, so don’t use them.
• An audio cable may be picking up interference. Try
repositioning your cables.
The Late Night function doesn’t work
• Make sure that the source is Dolby Digital (page 58).
About DTS signals
• When playing DTS program material, using the pause,
fast forward, or fast reverse function on your player
may produce a short audible noise. This is not a
malfunction.
• When DTS program material ends and the DTS
bitstream stops, the AV receiver remains in DTS
listening mode and the DTS indicator remains on.
This is to prevent noise when you use the pause, fast
forward, or fast reverse function on your player. If you
switch your player from DTS to PCM, as the AV
receiver does not switch formats immediately, you
may not hear anything, in which case you should stop
your player for about 3 seconds, and then resume
playback.
• With some CD players, you won’t be able to playback
DTS material properly even though your player is
connected to a digital input on the AV receiver. This is
usually because the DTS bitstream has been processed
(e.g., output level, sampling rate, or frequency
response changed) and the AV receiver doesn’t
recognize it as a genuine DTS signal. In such cases,
you may hear noise.
There’s no picture
• Make sure that all video connecting plugs are pushed
in all the way (page 21).
• Make sure that each video component is properly
connected.
• On your TV, make sure that the video input to which
the AV receiver is connected is selected.
• The AV receiver does not convert between formats, so
if a video source component is connected to a
component video input, your TV must be connected to
the component video output (page 22).
• If the video source is connected to an HDMI input,
your TV must be connected to the HDMI OUT
(page 22).
There’s no picture from a source connected to
an HDMI IN
• Reliable operation with an HDMI-to-DVI adapter is
not guaranteed. In addition, video signals from a PC
are not supported (page 24).
• If the message “Resolution Error” appears on the AV
receiver’s display, this indicates that your TV does not
support the current video resolution and you need to
select another resolution on your DVD/BD player.
Reception is noisy, stereo FM reception suffers
from hiss, or the FM STEREO indicator doesn’t
light up
• Relocate your antenna.
• Move the AV receiver away from your TV or
computer.
• Listen to the station in mono (page 43).
• When listening to an AM station, operating the remote
controller may cause noise.
• Passing cars and airplanes can cause interference.
• Concrete walls weaken radio signals.
• If nothing improves the reception, install an outdoor
antenna.
The remote controller doesn’t work
• Make sure that the batteries are installed with the
correct polarity (page 14).
• Install new batteries. Don’t mix different types of
batteries, or old and new batteries (page 14).
• Make sure that the remote controller is not too far
away from the AV receiver and there’s no obstruction
between the remote controller and the AV receiver’s
remote control sensor (page 14).
• Make sure that the AV receiver is not subjected to
direct sunshine or inverter-type fluorescent lights.
Relocate if necessary.
Video
Tuner
Remote Controller