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Obtaining Service
We take great pride in our dealers. Experience, dedication, and integrity
make these professionals ideally suited to assist with our customers’
service needs.
If your Mark Levinson component must be serviced, please contact
your dealer. Your dealer will then decide whether the problem can be
remedied locally, or whether to contact Madrigal for further service in-
formation or parts, or to obtain a Return Authorization. The Madrigal
Technical Services Department works closely with your dealer to solve
your service needs expediently.
Important! Return authorization must be obtained from Madrigal’s
Technical Services Department BEFORE a unit is
shipped for service.
It is extremely important that information about a problem be explicit
and complete. A specific, comprehensive description of the problem
helps your dealer and the Madrigal Technical Services Department lo-
cate and repair the difficulty as quickly as possible.
A copy of the original bill of sale will serve to verify warranty status. Please
include it with the unit when it is brought in for warranty service.
Warning! All returned units must be properly packaged
(preferably in their original packing material), and the
proper return authorization numbers must be marked
on the outer carton for identification. If the packaging
to protect the unit is, in our opinion or that of our
dealer, inadequate to protect the unit, we reserve the
right to repackage it for return shipment at the owner’s
expense. Neither Madrigal nor your dealer can be
responsible for shipping damage due to improper (that
is, non-original) packaging.
Your dealer can order a new set of shipping materials for you if you
need to ship your component and no longer have the original materi-
als. There will be a charge for this service. We strongly recommend sav-
ing all packing materials in case you need to ship your unit.