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Owner’s Manual
Owner’s Manual
Repair
If your HR824 MK2 needs service, follow these instructions:
1. Review the preceding troubleshooting suggestions.
Please.
2. Call Tech Support at 1-800-898-3211, 7 am to 5 pm
PST, to explain the problem and obtain a Service
Request Number. Have your HR824 MK2’s serial
number ready. (Service for Mackie products living
outside the United States can be obtained through
local dealers or distributors.)
You must have a Service Request Number before
you can obtain factory-authorized service.
3.
Keep this owner’s manual and the detachable line-
cord. We don’t need them to repair the preamp.
4. Reapply the protective plastic film on the sides of
the cabinet to protect the finish. Pack the monitor
in its original package, including endcaps and box.
This is VERY IMPORTANT. When you call for the
Service Request Number, please let Tech Support
know if you need new packaging. Mackie is not
responsible for any damage that occurs due to non-
factory packaging.
5. Include a legible note stating your name, shipping
address (no P.O. boxes), daytime phone
number,
Service Request Number, and a detailed description
of the problem, including how we can duplicate it.
6.
Write the Service Request Number in BIG PRINT on
top of the box. Units sent without the Service Request
Number will be refused.
7. Tech Support will tell you where to ship the moni-
tor for repair. We suggest insurance for all forms of
cartage.
8. You will need to contact the authorized service
center for their latest turn-around times when you
call for your Service Request N
umber. The monitor
must be packaged in its original packing box, and
must have the Service Request Number on the box.
Once it’s repaired, the authorized service center will
ship it back prepaid (if it was a warranty repair).
Note: Under the terms of the warranty, you must
ship or drop-off the unit to an authorized service
center. The return ground shipment is covered for
those units deemed by us to be under warranty.
Note: You must have a sales receipt from an Autho-
rized Mackie Dealer to qualify for a warranty repair.