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Troubleshooting (FAQ)
79 LG Multimedia Player User’s Manual
Network Connection
1. How does you manually connect to the network?
- Please refer to the connection setting directions under network options in the
user’s manual.
- Automatic connection is the recommended setting.
2. Network failed to connect.
1) Check to see if the network (wired or wireless) is connected.
2) Check to see if the local network is connected.
3) Network access can be restricted or limited, please check your security options
and allow access.
4) In addition, there could be a problem with your AP router.
5) If problem persists, please contact your network service providers.
3. What are the compatible Wi-Fi speeds?
- 802.11 b / g is available in Russia.
- 802.11 b / g / n is available in all others areas.
Home Link Guide
1. My PC is connected to a compatible router( wired or wireless),
but the DP1 is not responding.
1) Check to see that the Multimedia player and PC are connected to the same network.
2) Check to see that the router is functioning correctly.
3) To refresh the network, press [G] button in the remote control.
4) Check to see if firewalls are on.
2. Which OS are supported?
- Windows 7, Windows Vista, Windows XP, MAC and Linux compatible.
3. Where must the PC files be placed to be seen on DP1?
Is there a designated location?
- There is no designated location but the files and folders must be accessible and
shared on network.
- It is recommend that files be kept as close to the directory as possible instead of
being placed within many folders.
4. When connecting to a PC through Home link, is an ID/PW required?
- You should use the ID/PW from your account.
- Depending on user settings, a password may not be required to connect to a network. If
a password is not required, press [OK] button without entering any characters.
5. Home link cannot connect.
- ID/PW was not entered correctly.
- Firewall settings may be turned on.
6. Home link appears connected when using a cable but does not connect
through Wi-Fi.
- When using AP in both cable and Wi-Fi connections, be sure the Gateway information
is correct. If Home link and PC are not using the same Gateway, then the PC may not appear
on Home link. If possible, it is recommended that both the PC and DP1 are connected by cable.