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Troubleshooting
If you are having a problem with your System, check this list
for a possible solution before calling for service.
General:
Adjustments or settings are suddenly canceled before
you finish.
]
There is a time limit. Repeat procedure again.
Operations are disabled.
]
The built-in microprocessor may malfunction due to
external electrical interference.
Unplug the AC power
cord and then plug it back in.
Unable to operate the System from the remote control.
]
The path between the remote control and the remote
sensor on the System is blocked.
]
The batteries are exhausted.
No sound is heard.
]
Speaker connections are incorrect or loose.
]
Headphones are connected.
No picture appears on the screen.
]
The video cord connections are incorrect or loose.
No picture is displayed on the TV screen, the picture is
blurred, or the picture is divided into two parts.
]
MX-JE5 only: The System is connected to a TV which
does not support progressive video input.
]
Incorrect color system is selected (see “To set the video
output selector” on page 4).
The left and right edges of the picture are missing on the
screen.
]
Select “4:3 LB (4:3 MULTI LB)” for “MONITOR
TYPE” (see page 36).
Radio Operations:
Hard to listen to broadcasts because of noise.
]
Antennas connections are incorrect or loose.
]
The AM loop antenna is too close to the System.
]
The FM antenna is not properly extended and
positioned.
Disc Operations:
The disc does not play.
]
The disc is placed upside down. Place the disc with the
label side up.
]
Parental Lock is in use (see page 37).
ID3 Tag on an MP3 disc cannot be shown.
]
There are two types of ID3 Tag—Version 1 and Version 2.
This System can only show ID3 Tag Version 1.
MP3 groups and tracks are not played back as you
expect.
]
The playing order is determined when the disc was
recorded. It depends on the writing application.
MP3/WMA or JPEG files are not played back.
]
The inserted disc may include both type of tracks (MP3/
WMA files and JPEG files). In this case, you can only
play back the files selected by the “FILE TYPE setting
(see page 37).
]
You have changed the “FILE TYPE” (see page 37)
setting after you inserted a disc. In this case, reload the
disc.
The disc sound is discontinuous.
]
The disc is scratched or dirty.
The disc playback sounds strange.
]
Cancel Key Control (see page 31).
No subtitle appears on the display though you have
selected the initial subtitle language.
]
Some DVDs are programmed to always display no
subtitle initially. If this happens, press SUB TITLE after
starting play (see page 18).
Audio language is different from the one you have
selected as the initial audio language.
]
Some DVDs are programmed to always use the original
language initially. If this happens, press AUDIO after
starting play (see page 17).
The disc tray does not open or close.
]
The AC power cord is not plugged in.
]
Child Lock is in use. “LOCKED” appears in the display
window (see page 22).
Tape Operations:
The cassette holder cannot be opened.
]
Power supply from the AC power cord has been cut off
while the tape was running. Turn on the System.
Recording Operations:
Impossible to record.
]
Small tabs on the back of the cassette are removed.
Cover the holes with adhesive tape.
Timer Operations:
Daily Timer does not work.
]
The System has been turned on when the on-time comes.
Timer starts working only when the System is turned off.
Setup Menu Operations:
When you forget your password for Parental Lock.
]
Enter “8888.”