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Troubleshooting
If you are having a problem with your System, check this list
for a possible solution before calling for service.
General:
Adjustments or settings are suddenly canceled before
you finish.
]
There is a time limit. Repeat procedure again.
Operations are disabled.
]
The built-in microprocessor may malfunction due to
external electrical interference.
Unplug the AC power
cord and then plug it back in.
Unable to operate the System from the remote control.
]
The path between the remote control and the remote
sensor on the System is blocked.
]
The batteries are exhausted.
No sound is heard.
]
Speaker connections are incorrect or loose.
]
Headphones are connected.
No picture appears on the screen.
]
The video cord connections are incorrect or loose.
No picture is displayed on the TV screen, the picture is
blurred, or the picture is divided into two parts.
]
The System is connected to a TV which does not support
progressive video input.
]
Incorrect color system is selected (see page 6).
The left and right edges of the picture are missing on the
screen.
]
Select “4:3 LB /4:3 MULTI LB” for “MONITOR
TYPE” (see page 37).
Radio Operations:
Hard to hear broadcasts because of noise.
]
Antennas connections are incorrect or loose.
]
The AM loop antenna is too close to the System.
]
The FM antenna is not properly extended and positioned.
Disc/file Operations:
The disc does not play.
]
You have inserted a DVD Video whose Region Code is
not correct. (“REGION ERR” appears on the display.)
]
The disc is placed upside down. Place the disc with the
label side up.
ID3 Tag on an MP3 disc cannot be shown.
]
There are two types of ID3 Tag—Version 1 and Version 2.
This System can only show ID3 Tag Version 1.
Groups and files are not played back as you expect.
]
The playing order is determined when the files were
recorded. It depends on the application.
AV files are not played back.
]
The disc or USB mass storage class device includes
different types of files (Audio file, Video file and Still
picture file.). In this case, you can play back the files
selected only by the “FILE TYPE” setting (see page 37).
]
You have changed the “FILE TYPE” setting after the
System read the disc or the USB mass storage class
device. In this case, reload the disc or disconnect the
USB mass storage class device and connect it again.
The disc sound is discontinuous.
]
The disc is scratched or dirty.
The playback sounds strange.
]
Cancel Vocal Masking (see page 32).
]
Cancel Key adjustment (see page 33).
No subtitle appears on the TV screen though you have
selected the initial subtitle language.
]
Some discs are programmed to always display no
subtitle initially. If this happens, press SUB TITLE after
starting play (see page 18).
Audio language is different from the one you have
selected as the initial audio language.
]
Some discs/files are programmed to always use the
original language initially. If this happens, press AUDIO
after starting play (see page 17).
The disc tray does not open or close.
]
The AC power cord is not plugged in.
]
Child Lock is in use. “LOCKED” appears on the display
window (see page 22).
]
Program Play is in use. Cancel Program Play (see
page 21).
Tape Operations:
The cassette holder cannot be opened.
]
Power supply from the AC power cord has been cut off
while the tape was running. Turn on the System.
Recording Operations:
“CANNOT REC” appears on the display.
]
The System cannot perform recording.
Impossible to record.
]
Small tabs on the back of the cassette are removed.
Cover the holes with adhesive tape.
]
Karaoke Scoring is in use. Cancel the Karaoke Scoring
(see page 32).
Karaoke Operations:
Karaoke function cannot be activated.
]
Ensure at least 1 microphone is connected and Mic
Mixing is activated. If a microphone is not connected,
you cannot activate Mic Mixing and any other Karaoke
related function.
Karaoke Scoring function cannot be activated.
] You cannot use Karaoke Scoring while recording, or
while the disc menu for DVD Video/SVCD/VCD is
shown on the TV screen.
Scoring result seems wrong (or “– –” appears).
] The time of the playback and singing along are too short
for Karaoke Scoring. It is recommended to sing more
than 3 minutes to obtain a correct scoring result.
] No sound from the microphone or the input level (MIC
LEVEL) is too low.
] You have sung too quietly.
Timer Operations:
Daily Timer or Recording Timer does not work.
] The System has been turned on when the on-time comes.
Timer starts working only when the System is turned off.
DX-J10_20_30[U].book Page 44 Friday,February 2, 2007 11:25 PM