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SERVICE POLICY AND LIMITED WARRANTY
If you encounter any difficulty or have any question concerning your 915 Preamplifier, please call
our Customer Service Department weekdays, 8 am to
3:30
pm, Mountain Standard Time, at 602-
967-3565.
Should you have any doubts as to whether the preamplifier is malfunctioning and requires
service, please call us before sending in for repair.
All units being returned (regardless of
warranty status) must receive a Return Authorization (RA) number. In addition, we can offer
troubleshooting assistance that may simplify or even eliminate the need for factory service.
The Hafler 915 Preamplifier is warranted to the original owner (non-transferrable) for seven years
from the date of purchase, including parts, labor, and return shipping costs within the Continental
United States. This warranty applies only to products sold in the United States Of America. For
warranties outside the USA, please contact your local agent.
It is the owner’s responsibility to pay shipping (preferably United Parcel Service, UPS) to the
factory: collect shipments will not be accepted. Units under warranty should be accompanied by
a copy of the dated Bill Of Sale. Use the original carton and all packing material, with the RA
number clearly marked on the outside of the package. Be sure to include a return address, the
RA number, a daytime telephone number, and a brief description of the difficulty, including
whether it occurs continuously or intermittently.
This warranty gives you specific legal rights. You may also have other rights which vary from state
to state.
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