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3) If the AC Power LED is off and:
1. Éthe Red LED is on and the unit is not working.
a. If the unit is charging with solar in adequate sunlight, the battery is not connected
or there is a loose connection. Check the wires that connect to the battery and
where they connect to the circuit board from the battery. The unit will give one
short beep when the remote is pressed or when an accessory is used.
b. The battery is no longer taking a charge. The battery could have a dead cell.
Disconnect the solar panel and check the voltage on the battery under a load (try
to operate the gate opener). If the voltage drops more than 1 vdc, the battery
has a dead cell. The unit will give one short beep when the remote is pressed or
when an accessory is used.
c. The fuse could be blown if the battery is being charged by solar panel. The unit
will give one short beep when the remote is pressed or when an accessory is used.
2. Éthe Red LED is off.
a. If the unit is working, the battery is charged by a solar panel, and there is
adequate sunlight, the battery is charging.
b. If the unit is not working, the battery may be low. Disconnect the battery and
check to see if there is over 12 vdc on the battery. If not, charge the battery with a
trickle charger at 12 vdc 2 adc for three to four hours.
c. If the unit is not working, the fuse could be blown. The unit will give one short
beep when the remote is pressed or when an accessory is used.
d. If the unit is not working, the battery is not connected or there is a loose
connection. Check the wires that connect to the battery and where they connect
to the circuit board from the battery. The unit will give one short beep when the
remote is pressed or when an accessory is used.
If your GTO/PRO SW-2502 Gate Opener is not operating properly, please follow the steps below:
1. First use the procedures found in the Maintenance & Troubleshooting Guide (see page 33).
2. If you are unable to solve the problem, call the GTO/PRO Service Department at (800) 543-1236, or (850) 575-4144.
Refer to the serial number (located on the control box cover) and date of purchase when calling for assistance.
3. If repair or replacement of your gate opener is necessary, the Service Department will assign a Return Goods
Authorization (RGA) number to you for warranty repair.
4. Securely pack the component(s) authorized for return to the factory. Write the RGA number issued to you on the outside
of the package in
LARGE BOLD PRINT. Ship the package(s) freight prepaid to:
GTO/PRO, 3121 Hartsfield Road, Tallahassee, Florida, USA 32303.
NOTE: Products returned to GTO/PRO without a Return Goods Authorization (RGA) number in LARGE
BOLD PRINT on the outside of the package WILL NOT be accepted. Also, items returned to GTO/PRO
freight collect WILL NOT
be accepted.
Repair Service
The GTO, Inc. Technical Service Department is open
Monday – Friday 8:00 A.M. – 5:00 P.M. (Eastern Time)
1-800-543-1236 • FAX (850)575-8950
e-mail: techsupport@gtoinc.com