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Appendix
32
NetMax N8000 System Controller
Owner’s manual
5.2 Troubleshootings
Problem: It is not possible to establish a connection with the N8000 via IRIS-Net.
Host not
reachable
(Timeout)
N8000
activated?
Switch on
N8000
IP address in
IRIS correct?
Find out IP
address
Correct IP
address
N8000
online?
PING to IP address
successful?
Call EV
support
Problem
solved
Check Network-
configuration of PC
yes
no
unknownno
yes
yes
no
yes
no
N8000
online?
yes
no
N8000
online?
More than one
N8000 connected?
yes
no
Ruling Out Duplicate
IP addresses
N8000
online?
yes
yes
Check Physical
Connectivity Problems
no
N8000
online?
yes
Using Hub/
Switch?
no
N8000
online?
Connect directly
yes
no
yes
no
no