Creative Platinum eX Speaker System User Manual


 
Troubleshooting and FAQs B-3
No audio output when playing digital files such as .WAV, MIDI files or AVI clips.
Check the following:
The speakers’ volume control knob, if any, is set at mid-range. Use Creative Surround Mixer to adjust
the volume, if necessary.
The powered speakers or external amplifier are connected to the card’s Line Out or Rear Out jack.
There is no hardware conflict between the card and a peripheral device. See “Resolving I/O Conflicts”
on page B-10.
The Speaker selection in Creative Speaker Settings corresponds to your speaker or headphone
configuration.
No audio output when playing audio CDs or DOS games that require a CD-ROM.
To solve this problem, enable digital CD playback as follows.
For Windows 98 SE
Click Start -> Settings -> Control Panel.
In the Control Panel dialog box, double-click the Multimedia icon.
In the Multimedia Properties dialog box, click the CD Music tab.
Click the Enable digital CD audio for this CD-ROM device check box to select it.
Click the OK button.
For Windows Me
Click Start -> Settings -> Control Panel.
In the Control Panel dialog box, double-click the System icon.
In the System Properties dialog box, click the Device Manager tab.
Double-click the DVD/CD-ROM drives icon. Your computer’s drive icons will appear.
Right-click the CD disk drive icon. A menu will appear.
Click Properties.
In the Digital CD Playback box of the next dialog box, click the Enable digital CD audio for this
CD-ROM device check box to select it.