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ARCHITECT
Model 960
Model 961
Installer’s Guide
™
29
What to do if you need
service
What to do if you need service
First, contact AudioControl, either by e-mail, phone or FAX.
We’ll verify if there is anything wrong that you can fix yourself, or
that it needs to be sent back to our factory for repair. Please
include the following items with the returning unit:
1) A copy of your proof of purchase (that sales receipt we’ve
been harping about). No originals please. We cannot guarantee
returning them to you.
2) A brief explanation of the trouble you are having with The
Architect
tm
.
(You’d be surprised how many people forget this.)
3) A return street address. (No PO Boxes, please)
4) A daytime phone number in case our technican has a question
about the problem you are having.
You’re responsible for the freight charges to us, but we’ll pay
the return freight back as long as the unit is under warranty. We
match whatever shipping method you use to send it to us, so if
you return the unit overnight freight, we send it back overnight.
We recommend United Parcel Service (UPS) for most shipments.
Repair service is available at:
®
Attn: Service Department
22410 70th Avenue West
Mountlake Terrace, WA 98043 USA
Phone 425/775-8461 • FAX 425/778-3166