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Warranty
Altec Lansing Technologies, Inc.
One Year Limited Warranty
(Two-Year Limited Warranty In The European Union
and Asia)
What Does The Warranty Cover?: Altec Lansing warrants that its
products shall be free from defects in materials or workmanship, with
the exceptions stated below.
What Is The Period Of Coverage?: For units purchased in European
Union or Asia, this warranty runs for two years from the date of
purchase. For units not purchased in Europe or Asia, this warranty runs
for one year from the date of purchase. The term of any warranties
implied by law shall expire when your limited warranty expires. Some
states and/or Member States in the European Union do not allow
limitations on how long an implied warranty lasts, so the above
limitation may not apply to you.
What Does The Warranty Not Cover?: This warranty does not cover any
defect, malfunction or failure that occurs as a result of: improper
installation; misuse or failure to follow the product directions; abuse;
or use with improper, unintended or faulty equipment. (For
information on proper installation, operation and use consult the
manual supplied with the product. If you require a replacement
manual, you may download a manual from
www.alteclansing.com.)
Also, consequential and incidental damages are not recoverable under
this warranty. Some states do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or
exclusion may not apply to you.
What Will Altec Lansing Do To Correct The Problem?: Altec Lansing
will, at its option, repair or replace any product that proves to be
defective in material or workmanship. If your product is no longer
being manufactured, or is out of stock, at its option, Altec Lansing may
replace your product with a similar or better Altec Lansing product.
How To Get Warranty Service: To get a covered product repaired or
replaced, you must contact Altec Lansing during the warranty period
by email (csupport@alteclansing.com). You must include in your email,
your name, address, email address, telephone number, date of
purchase and a complete description of the problem you are
experiencing. In the United States, you may alternatively contact Altec
Lansing by telephone at 1-800-ALTEC88 — please be prepared to
provide the same information. If the problem appears to be related to
a defect in material or workmanship, Altec Lansing will provide you a
return authorization and instructions for return shipment. Return
shipments shall be at the customer’s expense, and the return must be
accompanied by the original pr
oof of purchase. You should insure the
shipment as appropriate because you are responsible for the product
until it arrives at Altec Lansing.
How Will State Law Affect Your Rights?: This warranty gives you
specifi
c legal rights, and you may also have other rights which var
y
from state to state. Please note that in the European Union, you as a
consumer might have other legal rights under national legislation of
Eur
opean Union Member States gover
ning the sale of Altec Lansing’
s
goods. Those rights are not affected by this guarantee.
The above limited war
ranties and remedies are sole warranties and
r
emedies available to pur
chaser, if, and to the extent, valid and
enforceable under the applicable law.
Customer Service
The answers to most setup and performance questions can be found
in the Troubleshooting guide. You can also consult the FAQs in the
customer support section of our Web site at
www.alteclansing.com. If
you live in North America and still can’t find the information you need,
please call our customer service team for assistance before returning
the speakers to your retailer under their return policy.
Tel: 800-258-3288
Email: csupport@alteclansing.com
If you live outside of North America, please visit our website at
www.alteclansing.com and select your region to locate your country’s
distributor.
For the most up-to-date information, be sure to check our Web site at
www.alteclansing.com.
International customers: For information regarding the distribution
of Altec Lansing products in your country, please visit
www.alteclansing.com and click on your region.