Troubleshooting
156
Power and charging problems
The audio quality
of the call is poor
• Adjust the voice volume by pressing
/
.
• Check the signal strength indicator on
the display ( ); the number of bars
indicates the signal strength, from
strong to weak.
• Try moving the phone slightly or
moving closer to a window if you are in
a building.
Calls to and from
the phone are not
connected
properly, and are
easily
disconnected.
• Signals from the network are weak.
Move to another area.
• Touching the antenna area, the top of
the phone may lower the call quality.
Be careful not to touch the top of the
phone while using the phone.
Problem Description & Solution
“Battery low”
appears on the
display
Battery power is very low. Recharge the
battery.
Charging does not
start
• Disconnect the phone from the travel
adapter, remove the battery, and then
replace it. Try charging again.
• If the problem persists, clean the
metal contacts on the battery and the
phone.
• If the actions above do not clear the
problem, contact a Samsung service
representative.
Problem Description & Solution
