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5 Call Center Elite
DEFINITY ProLogix Solutions Release 2 Overview
555-235-100 Issue 2 June 1999 5-19
ANI/II Digits Routing
ASA Routing
Best Service Routing Single Site
EWT Routing
Vector Directory Number Calls Routing
Wildcard Matching
Call Center Elite
The Call Center Elite package enhances your Call Center by including all the capabilities of the Call Center
Deluxe package in addition to the following features:
Expert Agent Selection
Reason Codes for Login, Logout, and ACW