5 Basic Call Management System Vu
DEFINITY ProLogix Solutions Release 2 Overview
555-235-100 Issue 2 June 1999 5-15
Basic Call Management System Vu
BCMS Vu Release 2 is a 32-bit software application that runs on Windows 95 and Windows NT 4.0 or later
and works with the Basic Call Management (BCMS) software. (BCMS Vu does not support Windows 3.1 or
later or Windows for Workgroup 3.11 or later.) Using BCMS Vu, Call Center managers can:
• capture BCMS historical data and store the data on the PC for 1 year (depending
on the amount of information being stored)
• report on the historical data
• monitor the BCMS real-time data in graphical and tabular form
• display BCMS real-time data on a wallboard
• display text messages on a wallboard
BCMS Vu comes with pcANYWHERE™ software, which enables Lucent Technologies’ maintenance
engineers to perform remote diagnostics and remote maintenance on BCMS Vu.
