Troubleshooting
90 Kodak ESP 9 Printer User Guide
Macintosh OS X troubleshooting
Non-intel Mac only: black screen or screen freeze occurs when
applying printer settings via the Home Center software
Probable Cause
This error only occurs with non-Intel Macintosh computers running Leopard OS version
10.5. Apple has confirmed that there are problems running the latest version (Leopard) on
G5 processors.
Corrective Action
• Upgrade to Macintosh OS 10.5.2.
Windows Vista troubleshooting
WIA (Windows Image Acquisition) error: service has
stopped working
Probable Cause 1
The USB cable is unplugged and reconnected to the printer or when the printer terminated
error.
Probable Cause 2
Power is interrupted. This results in the inability to connect a camera and transfer pictures
from the camera. Neither the camera nor the printer is visible through the
Transfer All to
My PC
option on the Print Photo Options menu.
Corrective Action
• Restart the computer and printer.
Home Center software on Windows works incorrectly following
software upgrade
Probable Cause
Some changes in the Home Center software on Windows systems may have been affected
by enabled Security and/or User Account Control settings.
Corrective Action
1 Right-click on the Home Center icon (shortcut) on the Desktop.
2 Select
Properties.
3 Select the Compatibility tab.
4 Check the box that says “Run the program as an administrator.”
