Troubleshooting and Maintenance
Reinstalling and Updating Software
198 Corporate Evaluator’s Guide
4. In the CONFIG.SYS file on the Support Utility disk, enable or disable the appropriate
drivers for your CD-ROM drive:
• For a PC Card drive: REM the line containing the HP driver (OAKCDROM),
and insert the command to run the point enabler for the card.
• For a parallel drive: REM the line containing the HP driver (OAKCDROM).
5. Add the device=driver statements to the CONFIG.SYS file on the Support Utility
disk. Insert the device statements immediately following the USERCD remark.
To create a boot disk (Windows 98 or 2000)
• Windows 98: click Start, Settings, Control Panel, then double-click Add/Remove
Programs. Use the Startup Disk tab.
• Windows 2000: click Start, Run, type c:\i386\Bootdisk\Makeboot.exe, and click OK.
You will need four floppy disks.
To replace a damaged Recovery CD
If you lose or damage the Recovery CD, take your computer to a local HP service center
to get a replacement CD. Call the HP Customer Care Center for the address and
telephone number of an HP service center near you—see “To contact HP for support or
service“ on page 203.
To update the BIOS
Hewlett-Packard may provide updates to the computer BIOS and expansion base BIOS to
enhance the capabilities of your system. You can use e-Diagtools for Windows to
download and install BIOS updates in your computer and expansion base simultaneously.
CAUTION
Because a BIOS update replaces the previous version, you must follow these
instructions exactly, or you risk damaging your computer or expansion base.
The BIOS update process resets the configuration settings in the BIOS Setup
utility, except for the PC Identification and BIOS passwords.
1. In Windows, exit any programs that are running.
2. Remove any PC Cards.
