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Troubleshooting
If you see this on the screen: Try this:
Channel Off Air •The channel you’ve selected is not currently
broadcasting. Tune to another channel.
Loading •Your onyX is acquiring audio or program
information This message usually goes away in
a few seconds.
Updating •Your onyX is updating with the latest encryption
code. Wait until the update is done.
•You may be trying to tune to a channel that is
blocked or unavailable. Tune to another channel.
— •No program information, such as artist name,
song title, or channel exists.
If this happens: Try this:
You do not receive all the
channels to which you subscribed
•Ensure that you have activated your service by
following the steps in “Activation” on page 50.
•Go to www.xmradio.com/refresh and follow the
directions refresh your radio.
•Call 1-800-967-2346 for further assistance.
Audio sounds too soft •Raise the volume of your stereo system or
increase the audio level of your onyX until the
sound quality improves. Refer to “Set Audio
Level” on page 89.