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onyX has been designed and built to be trouble-free but if you experience a
problem, try this:
• Check that all connections are firm and secure.
• Make sure the vehicle power socket is clean and free of corrosion.
• Make sure you have connected the onyX as described in this User Guide.
Verify that the PowerConnect Power Adapter is plugged into the vehicle’s
cigarette lighter or power adapter socket, and that the LED on the
PowerConnect Power Adapter is lit (on). If not, your vehicle may need to be
running to provide power to the socket.
If you see this on the screen: Try this:
Acquiring Signal •Make sure that the vehicle is outdoors with a
clear view of the sky.
•Make sure the Magnetic Mount Antenna is
mounted outside of the vehicle.
•Move the antenna away from any obstructed
area. For example, if you are parked in an
underground garage, you should receive a signal
after leaving the garage.
Check Antenna Connection •Make sure that the antenna cable is firmly and
securely plugged into the PowerConnect Vehicle
Dock. Make sure the cable is not bent or broken.
•Turn onyX Off, then On, to reset this message.
•If the message persists, most likely the
Magnetic Mount Antenna cable has been
damaged. Replace the antenna.
Troubleshooting