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DVR395/DVR396-002 Page 16 of 30
1.6 TECHNICAL SUPPORT
In the event the unit fails to perform as described, contact Wegener Communications Customer
Service at (770) 814-4057, FAX (770) 232-0621, or email “service@wegener.com”.
To return a product for service:
1. Obtain a Return Material Authorization (RMA) number by completing and faxing a copy of
the RMA Form (See Section 1.6,
Page 16) to (770) 232-0621. You may email the same
information instead to:
service@wegener.com
2. Plainly write the RMA number on the OUTSIDE of the product-shipping container.
NOTE: Writing the RMA number on the outside of the shipping container will
help us to return your equipment to you sooner. Thank you.
3. Return the product, freight prepaid, to the address below:
Service Department RMA# ________
Wegener Communications, Inc.
359 Curie Drive
Alpharetta, GA 30005
NOTE: All returned material must be shipped freight prepaid.
C.O.D. shipments will not be accepted.
Please contact Customer Service at one of the numbers above if you have any questions
regarding service procedures.
1.7 MANUALS
If you have any suggestions concerning this, or any Wegener Manual, you can E-mail them to
manuals@wegener.com. If you would rather mail them, please do so to the address shown
below. Our preference is that you copy the page(s) in question, mark it up, and fax or mail us the
copy. We do appreciate constructive criticism. The Fax Number is 770-497-0411.
Attn: Manuals
Wegener Communications, Inc.
11350 Technology Circle
Duluth, GA 30097