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Troubleshooting
Symptom? Cause? Remedy
Can’t find satellite, or no
signal.
Example: ASTRA19° East
Key 1 (pre-programming: ”Das
Erste”).
INFO key(”Das Erste”,
FR11837).
Both signal and quality are 0 %.
Align vertical mirror to the
south. Turn a few millimetres
to the left, wait about 3
seconds, then repeat until both
signal and quality are shown.
With a signal of about 60%, the
black background will
disappear, and a TV image will
appear.
For a different satellite, please
select a current channel from
the pre-programmed channel
list, then press the INFO key.
Front display dark, no clock
time visible.
Power cable not connected. Connect the power cable to the
mains socket.
Switch on main switch.
Short circuit at the aerial supply
possible: Check connections.
Clock time visible. Receiver in standby mode. Press the power key on the
remote control unit (or on the
receiver). The receiver will
switch on and the channel will
be shown on the TV screen.
The aerial is not aligned with the
satellite.
Align your aerial correctly. No sound or picture, but menu
displays of the receiver
present.
No signal (with symbol). Check the cable connection
from LNB to receiver and from
receiver to the connected units.
Align your aerial.
The system is not connected
correctly.
Check the connection of the
SCART cable.
Channel place visible, TV set
showing no image.
The TV set is not in AV mode. Switch the TV set to the
appropriate AV input.
Poor picture, blocking fault,
formation of small blocks, no
sound.
The aerial is not aligned
precisely with the satellite.
Align your aerial more
precisely. To do this, use the
INFO key on the remote control
unit. Signal indication for the
aerial alignment will be shown.
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