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PHONECELL SX3e AMPS 18 USER MANUAL
Phonecell SX3 Troubleshooting
Telephone Service is Not Working
If the telephone service is not working, first check the operation of the telephone
equipment and wiring connected to your Phonecell SX3. Test the equipment on a
different service or piece of equipment to ensure proper operation, or connect a
known good telephone device to the RJ-11 port on the Phonecell SX3 unit. This
will verify the condition of the telephone equipment and the internal wiring of the
telephone service to ensure that it’s working properly. If the telephone system or
wiring is not working properly, replace or repair the equipment as required.
Otherwise, contact your cellular provider or your authorized Telular distributor.
Unable to Receive Incoming Calls
If more than one telephone or telephone device is connected to your Phonecell,
make sure that all devices are “on-hook” (hung up). If one extension is “off-hook”
(off its cradle), none of the extensions on your phone line will ring when an
incoming call occurs.
Moisture or Ventilation Problems
Visually inspect your Phonecell unit’s enclosure. Moisture can damage the equip-
ment. Ventilation is also very important. If there are moisture or ventilation
problems, move your Phonecell SX3 to correct as necessary.
No Power
The LED lamp on the front of your Phonecell SX3 indicates the unit’s power con-
dition. If the LED is RED, YELLOW or GREEN, your Phonecell is receiving power.
If the power cord is connected and the LED lamp is not lit, the Phonecell is not
receiving power. Verify that the AC power source and its corresponding circuit
breaker are functioning properly.
Battery Backup Failure
If you’re using the optional Battery Backup Unit, the unit must be connected to AC
power for at least 24 hours to fully charge the batteries before they’ll back up your
Phonecell SX3. Verify that the batteries have been charged for at least 24 hours
and that the power source and its corresponding circuit breaker are functioning
properly. Then, examine the batteries for wear and corrosion. Replace the
batteries if necessary.
WARNING!
Only Authorized Service Personnel should remove the cover of your
Phonecell SX3. For further assistance, contact your Authorized Telular
Representative. Please have your unit’s model and serial number ready.
!