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DVI, VGA, and Component Video Pattern Generator
9
4. Troubleshooting
FAQ
If your monitor goes blank or says “mode not supported”…
It is possible to set the output resolution to one that your monitor does
not support. In this case you my not get a screen. You can either keep
pressing the OUTPUT MODE button as it eventually goes through all
the available outputs in a circular fashion, or use 2-button “Quick
Select” combination to jump to a specific output immediately
If you are convinced that the unit is defective …
Do not open or try to repair the unit yourself. There are no customer
repairable items in the unit and you will void your warranty by doing
so. Contact HRT instead.
Calling Hall Research
If you determine that your converter is malfunctioning, do not attempt
to repair the unit. Contact HRT Support at 714-641-6607.
Before you do, make a record of the history of the problem. We will
be able to provide more efficient and accurate assistance if you
have a complete description, including:
• The nature and duration of the problem;
• The components involved in the problem—that is, what type of
cable, makes and models of computers and monitors, etc.
• The results of any testing you’ve already done.
Shipping and Packaging
If you need to transport or ship your converter:
• Package it carefully. We recommend that you use the original
container.
• Before you ship the unit back to Hall Research for repair or return,
contact us to get a Return Material Authorization (RMA) number.