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The disc does not play.
t The region code on the BD/DVD does not
match the system.
t Moisture has condensed inside the unit and
may cause damage to the lenses. Remove the
disc and leave the unit turned on for about half
an hour.
t The system cannot play a recorded disc that is
not correctly finalized (page 55).
File names are not displayed correctly.
t The system can only display ISO 8859-1
compliant character formats. Other character
formats may be displayed differently.
t Depending on the writing software used, the
input characters may be displayed differently.
A disc does not start playing from the
beginning.
t Resume play has been selected. Press
OPTIONS and select [Play from beginning],
then press .
Playback does not start from the resume
point where you last stopped playing.
t The resume point may be cleared from
memory depending on the disc when
• you open the disc tray.
• you disconnect the USB device.
• you play other content.
• you turn off the unit.
The language for the soundtrack/subtitle or
angles cannot be changed.
t Try using the BD’s or DVD’s menu.
t Multi-lingual tracks/subtitles or multi-angles
are not recorded on the BD or DVD being
played.
Bonus contents or other data that are
contained in a BD-ROM cannot be played.
t Try the following:
1 Remove the disc.
2 Turn the system off.
3 Remove and reconnect the USB device
(page 26).
4 Turn the system on.
5 Insert the BD-ROM with BONUSVIEW/
BD-LIVE.
The USB device is not recognized.
t Try the following:
1 Turn the system off.
2 Remove and reconnect the USB device.
3 Turn the system on.
t Make sure that the USB device is securely
connected to the (USB) port.
t Check if the USB device or a cable is damaged.
t Check if the USB device is on.
t If the USB device is connected via a USB hub,
disconnect it and connect the USB device
directly to the unit.
The picture/sound is poor/certain programs
display with a loss of detail, especially
during fast-motion or dark scenes.
t Picture/sound quality may be poor depending
on Internet content providers.
t Picture/sound quality may be improved by
changing the connection speed. Sony
recommends a connection speed of at least 2.5
Mbps for standard-definition video and 10
Mbps for high-definition video.
t Not all videos contain sound.
The picture is small.
t Press X to zoom in.
The [Control for HDMI] function does not
work (“BRAVIA” Sync).
t Check that [Control for HDMI] is set to [On]
(page 46).
t If you change the HDMI connection, turn the
system off and on again.
t If power failure occurs, set [Control for HDMI]
to [Off], then set [Control for HDMI] to [On]
(page 46).
t Check the following and refer to the operating
instructions supplied with the component.
• The connected component is compatible with
the [Control for HDMI] function.
Playback USB device
BRAVIA Internet Video
“BRAVIA” Sync ([Control for
HDMI])