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E-18
Troubleshooting chart (continued)
Symptom Possible cause
Wireless
connection cannot
be established.
Make sure there is no obstacles
(especially metal) blocking
between the sound bar and
subwoofer.
Manually re-link the sound bar and
subwoofer (refer page 11).
NFC /
Bluetooth
Symptom Possible cause
No sound is heard.
The unit is too far from the
Bluetooth stereo audio source
device.
The unit is not paired with the
Bluetooth stereo audio source
device.
Bluetooth sound
is interrupted or
distorted.
The unit is too near to a device
that generates electromagnetic
radiation.
There is an obstacle between
the unit and the Bluetooth stereo
audio source device.
NFC-enabled
device cannot
connect to
Bluetooth via NFC
tag.
Sound bar is not in Bluetooth
pairing mode. Perform “NFC
connection for audio playback”.
(Refer page 15.)
Remote control
Symptom Possible cause
The remote control
does not operate
properly.
Is the battery polarity correct?
Is the battery dead?
Is the distance or angle incorrect?
Are there any obstructions in front
of the sound bar?
Is there a strong light shining on
the remote sensor?
Is the remote control for another
equipment used simultaneously?
The sound bar
cannot be turned
on with the remote
control.
Is the AC power lead of the sound
bar plugged in?
Is the battery inserted?
Condensation
Sudden temperature changes, storage or operation in an
extremely humid environment may cause condensation
inside the cabinet or on the transmitter on the remote
control. Condensation can cause the sound bar to
malfunction. If this happens, leave the power on until
normal playback is possible (about 1 hour). Wipe off any
condensation on the transmitter with a soft cloth before
operating the sound bar.
If problem occurs during operation
When this product is subject to strong external interference
(mechanical shock, excessive static electricity, abnormal
supply voltage due to lightning, etc.) or if it is operated
incorrectly, it may malfunction.
If such a problem occurs, do the following:
1. Set the sound bar to the standby mode and turn the
power on again.
2. If the sound bar is not restored in the previous operation,
unplug and plug in the sound bar again, and then turn
the power on.
Factory reset, clearing all memory
Make sure to disconnect all output and input cables attached
to the sound bar before performing the factory reset.
1. Press the ON/STANDBY button to enter the power
standby mode.
2. Whilst pressing the SOUND MODE button, press and
hold the ON/STANDBY button until “RESET” appears.
Caution:
This operation will erase all data stored in memory.