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If a problem occurs that is not listed in the above table or if the problem cannot be solved
with the proposed solutions, please contact your local Sennheiser agent for assistance.
Active noise
compensation but
very low volume
communication
The volume is set too
low.
Increase the volume of your headset.
The headphone jack plug
is not connected
correctly.
Connect the headphone jack plug.
Active noise
compensation but
reduced
intelligibility
The microphone jack
plug is not connected
correctly.
Connect the microphone jack plug.
Communications in
one ear only
You are receiving a mono
source but the headset is
set to stereo operation.
Set the mono/stereo switch to “
k
”
(mono).
Problem Possible cause Possible solution