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Customer Support
If this happens: You should:
Helix does not communicate with your PC. Check the power and USB connections between the cradle and your PC.
Be sure to use the supplied USB cable; any others may prevent your
Helix from charging or communicating properly with your PC.
Remove your Helix from its cradle,then re-insert.
Artist and song title information does not Helix may not correctly show the artist and song information
display correctly. (ID3 tags) of certain foreign songs.
You cannot transfer songs that you Helix is not compatible with the Napster To Go monthly subscription
downloaded with Napster To Go™ into Helix. service.To transfer songs from your PC to your Helix,you must
purchase individual songs or albums from XM+Napster Light or
XM+Napster.