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Troubleshooting
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Customer Support
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If this happens: You should:
There is no power or your Helix shuts Your Helix battery may be low.Charge the battery by docking your
off quickly. Helix in the cradle and plugging in the AC adapter.
Helix shuts off unexpectedly. Check whether you set the sleep timer, and set it to “Off”if desired.
Check whether “Vehicle Mode/Delayed Power Off” is set,and set it to
“Off”if desired. Helix remembers the “Vehicle Mode”setting even
when you turn the device off.
You do not receive all the XM channels you Check that you have not skipped any channels (page 74). If you still do
have subscribed to. not receive all channels,your Helix may not be activated. Contact XM
Satellite Radio.
No audio. Check all connections between your Helix and your stereo system.
No song title or artist name is displayed. Nothing is wrong with your Helix.That information may be in the
process of being updated. Some channels, such as news and sports,
may not have such information.
No audio when listening to Helix through Check that your Helix and your radio are tuned to the same FM
an FM radio. frequency.
Audio fades or has static when listening You might be hearing interference from another FM station. Set your
through an FM radio. Helix and your radio to a different FM frequency.
Audio sounds too soft or is distorted when Raise or lower the FM audio level until the sound quality improves.
listening to an FM radio.
XM Instant Traffic and Weather channels Nothing is wrong with your Helix.These channels use a different
sound different from other channels. audio technology than the other XM channels.
Controls do not respond. Check whether the power switch is in the “hold”position.
If so,slide it to the center position to unlock the controls.
The controls still refuse to respond,the display Reset your Helix by removing and re-inserting the battery.
does not change,or the backlight does not
turn on or off.
Battery level meter does not match the Fully charge the battery, then use your Helix until the battery is
expected charge or playback time. exhausted.This calibrates the battery level meter.