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Customer Support
Troubleshooting
If your Helix does not work the way you expect, first consult this troubleshooting guide. To
reset your Helix, remove the battery then re-insert it.
If you see this on the display: You should:
No Signal Something is blocking the XM signal. Move your Helix away
from the obstructed area (e.g.,an underground garage).
Antenna Plug the antenna into the home or vehicle cradle.
Make sure the antenna wire is not bent or broken.
Off Air The channel you’ve selected is not currently broadcasting.
Tune to another channel.
Loading Your Helix is acquiring audio or program information from the XM
signal.This message should disappear in a few seconds in good signal
conditions.
Updating XM is updating your Helix with the latest encryption code. Simply wait
a few seconds until the update is done.– OR – You may be attempting
to tune to a channel that is blocked or that you cannot receive with
your subscription package.To receive that channel,contact XM Satellite
Radio at 1-800-967-2346.
--- (no artist or title) No program information, such as artist name or song title, exists.
Channel You are attempting to tune to a channel that is not available.
All Recording Features Not Available Activate your XM subscription to enable you to store XM
programming on your Helix.
This Channel Not Available for Recording Some programming cannot be recorded due to restrictions placed by
the content owners.
This Program Not Available for Recording Some programming cannot be recorded due to restrictions placed by
the content owners.
Connect to XM Antenna Within ## Days You must receive a live XM signal for at least 8 hours a month.This
to Avoid Interruption in Listening to authenticates your XM subscription and ensures that you can
XM Recordings continue to enjoy your recorded XM content and live XM programming.
Please connect to XM Antenna to Select “Live XM”and make sure you get a strong signal.
Confirm Valid Subscription
Activation required for playback Activate your XM subscription.