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us warranty
What your warranty covers:
• Any defect in materials or workmanship.
For how long after your purchase:
• One year.
(The warranty period for rental units begins with the first rental or 45 days from date
of shipment to the rental firm, whichever comes first.)
What we will do:
• Provide you with a new or, at our option, a refurbished unit.
• The exchange unit is under warranty for the remainder of the original product’s
warranty period.
How to make a warranty claim:
• Properly pack your unit. Include any cables, etc., which were originally provided with
the product. We recommend using the original carton and packing materials.
• Include in the package evidence of purchase date such as the bill of sale. Also print
your name and address and a description of the defect. Send standard UPS or its
equivalent to:
Thomson Consumer Electronics, Inc.
Product Exchange Center
32B Spur Drive
El Paso, Texas 79906
• Pay any charges billed to you by the Exchange Center for service not covered by the
warranty.
• Insure your shipment in case of loss or damage. Thomson accepts no liability in case of
damage or loss.
• A new or refurbished unit will be shipped to you prepaid freight.
What your warranty does not cover:
• Customer instruction. (Your Owner’s Manual provides information regarding
operating instructions and user controls. For additional information, ask your dealer.)
• Installation and set-up service adjustments.
• Batteries.
• Damage from misuse or neglect.
• Products which have been modified or incorporated into other products.
• Products purchased or serviced outside the USA.
• Acts of God, such as but not limited to lightning damage.
Product Registration:
• Please complete and mail the Product Registration Card packed with your unit. It will
make it easier to contact you should it ever be necessary. The return of the card is not
required for warranty coverage.
How state law relates to this warranty:
• This warranty gives you specific legal rights, and you may have other rights which vary
from state to state.
If you purchased your product outside the USA:
• This warranty does not apply. Contact your dealer for warranty information.