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TROUBLESHOOTING
PROBLEM
I plugged everything in but the lights won’t come on.
Possible Cause Solution
No power Check that the AC Power Adapter is connected
to the base unit.
Check that the AC Power Adapter is connected
to the mains supply.
Check that the AC Power Adapter is the model
supplied by Plantronics.
PROBLEM
My headset does not work with the base unit.
Possible Cause Solution
Headset is turned off Turn it on by pressing in and holding the Power/
Mute Button for approximately 3 seconds, until
the Status Indicator flashes blue.
Pairing lost Pair the headset to the base following the
instructions in the section PAIRING.
PROBLEM
I cannot hear caller/dial tone.
Possible Cause Solution
Headset System is not Check that the telephone is connected to the base
connected correctly unit’s Telephone Cable Port.
Check that the handset is connected to the base
unit’s Handset Cable Port.
Out of Range Walk back into range.
Headset battery is flat Recharge the battery by placing the headset
in the Headset Docking Cradle.
Listen volume too low Adjust the Listen Volume control on the headset.
If the volume is still too low, select another Rx Slide
Switch setting as described on page 10.
Incorrect Configuration Try other Configuration Dial settings on the base unit.
Dial setting for your
telephone
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