Plantronics mda200 Stereo System User Manual


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17
Softphone
When I dial from my softphone
application, nothing happens.
Ensure that the headset is the default sound device. The
Plantronics control panel will launch the sound devices control
panel by going to Plantronics Control Panel > Preferences >
General – Launch Audio Devices Control Panel.
Ensure that you are using a compatible softphone application.
For a list of compatible softphones, visit plantronics.com/
software.
If you are using a wireless headset, ensure your headset is
subscribed to the USB adapter. See subscription instructions that
came with your wireless headset.
Ensure your headset is charged.
Ensure that the Plantronics software is installed. To download,
visit plantronics.com/software.
If the Plantronics software is not installed and you do not have
a compatible softphone, you must first press the headset call
button and then use the softphone interface to place/answer/
end calls.
Restart your computer.
Speaking and/or listening volume is
too low or too high.
Adjust headset listening volume.
Adjust listening/speaking volumes in the computer’s sound
control panel/system preferences.
Adjust listening/speaking volumes in the softphone application.
The sound is distorted or I hear an
echo in the headset.
Reduce speaking and/or listening volume on the computer using
your softphone application.
Point microphone towards your chin.
If the distortion is still present, lower the volume on the headset.
No audio connection to PC. Unplug USB cable from switcher and then reconnect the cable.
Quit and then re-start your PC audio or softphone application.
I can no longer hear any audio
through my PC Speakers.
For Windows XP® systems
• Refertothe“Audio”tabofthe“SoundsandAudioDevices”
option in your PC Control Panel.
• Under“SoundPlayback”,changethedefaultsettingfrom
Savi Office to your PC speakers. Click “OK” to confirm your
change.
For Windows Vista® and Windows 7® systems
• Refertothe“Sound”optioninyourPCControlPanel.
• Underthe“Playback”tab,changethedefaultsettingfrom
“Speakers Savi Office” to your PC speakers. Click “OK” to
confirm your change.
For Mac OS X
• ChooseApplemenu>SystemPreferencesandclick
Sound.
• ClickOutput,andthenselect“InternalSpeakers”oryour
speaker choice.
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