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16 17ENEN
• Turn off other Wi-Fi routers.
Music streaming failed with PC/Mac
• Temporarilydisabletherewalland
security software to see whether it blocks
the ports that the media sharing software
(Media Manager) uses to stream content.
See the help documentation of your
rewallandsecuritysoftwareonhowto
unblock the ports used by wireless media
sharing.
• When you use iPod Touch/iPhone/iPad/PC/
Mac for music streaming, if the music play
breaks or stops, try to restart your iPod
Touch/iPhone/iPad, media sharing software,
or AW2000.
• Video streaming or FTP downloads may
overload your router and therefore may
cause interruptions during music streaming.
Try to reduce the load of your router.
8 Troubleshooting
Warning
•
Never remove the casing of this apparatus.
To keep the warranty valid, never try to repair
the system yourself.
If you encounter problems when using this
apparatus, check the following points before
requesting service. If the problem remains
unsolved, go to the Philips web site (www.
philips.com/welcome). When you contact
Philips, ensure that the apparatus is nearby
and the model number and serial number are
available.
No power
• Make sure that the AC power plug of the
device is connected properly.
• Make sure that there is power at the AC
outlet.
No sound or poor sound
• Adjust volume on the Philips AirStudio
app, AW2000, or the existing audio system
connected to AW2000.
• If you have selected the wired connection,
check whether the Ethernet cable has
been connected properly and securely
(see 'Option 1: Set up wired connection'
on page 7).
• Check the Wi-Fi network connection.
Set up the network again if needed (see
'Option 2: Set up wireless connection' on
page 8).
• If the audio source is an external audio
player, adjust volume on the audio player
directly.
No response from the unit
• Restart AW2000, and then set up the Wi-
Fi network for AW2000 again (see 'Option
2: Set up wireless connection' on page 8).
• Disconnect and reconnect the AC power
plug, and then switch on the device again.
Wi-Fi network connection failed
• Check if your Wi-Fi router is Wi-Fi
802.11b/gcertied.Thisdeviceisonly
compatiblewithWi-Fi802.11b/gcertied
routers.
• If your Wi-Fi router is Wi-Fi 802.11n
certied,makesuretoenablethe
802.11b/g mode. AW2000 does not
support connection to routers with
802.11n only.
• This device does not support the WPS-
PIN method.
• Enable SSID broadcast on the Wi-Fi router.
• Keep away from potential sources of
interference which may affect Wi-Fi signal,
such as microwave ovens.
• Make sure that the SSID name of your
home router consists of alphanumeric
characters, with no space or special
characters like %/#/* inserted.
• If you choose to rename your AW2000
manually on the Philips AirStudio app, do
not use special characters or symbols.
• For some new types of Wi-Fi routers, a
network name (SSID) may be created
automatically when you use WPS for
connection. Always change the default
network name (SSID) to a simple one that
consists of alphanumerical characters, and
also change the Wi-Fi security mode to
secure your network.
Occasional breaking of music streaming
Do one or all of the following:
• Move AW2000 closer to your Wi-Fi router.
• Remove any obstacles between AW2000
and your Wi-Fi router.
• Avoid using Wi-Fi channel which is
overlapped by the nearby Wi-Fi network.
• Check if your network speed is fast enough
(in cases where multiple devices share the
same router, the wireless performance may
be affected). Turn off the other devices
connected to your home router.
• Enable the Quality of Service (QoS)
option (if available on the Wi-Fi router).