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Are You Having Difficulty?
Repair or Service
Call your Parasound dealer first. If the dealer can’t help you with your problem we encourage
you to call Parasound’s Technical Service Department at 415 397 7100, Monday - Friday,
8am - 4pm Pacific Time. We can suggest other diagnostic tests you can easily perform.
If we determine that your A 31 should be returned to Parasound or an Authorized Parasound
Warranty Center for inspection and possible servicing, we will provide the location of a
warranty center near you or shipping instructions for the unit’s return to Parasound.
Before You Return Any Unit to Parasound for Service
Before you send your unit to Parasound, you will need to obtain a specific Return
Authorization (RA) number and shipping instructions from Parasound’s Technical
Department. The RA number must be clearly marked on the outer carton. Use the original
factory packing materials and arrange adequate insurance to cover its value. You must
include a copy of your purchase receipt, since this document establishes the validity of this
unit’s warranty. Warranty repairs are only performed by Parasound or Parasound Authorized
warranty centers when your purchase receipt is from a Parasound Authorized Dealer or
Parasound Authorized Reseller.
Shipments Will Be Refused by Parasound Under the Following Conditions:
1. Unit was sent without the Parasound-assigned RA number marked on the carton.
2. Unit was sent in an unsuitable shipping carton and packing inserts and is likely to have
been damaged in transit.
3. Unit has inadequate packing materials and is likely to have been damaged in transit.
Wrapping the A 31 with bubble wrap will not protect it during shipment.
4. Unit was shipped collect for shipping charges. We do not accept collect shipments.
5. Unit was shipped via the US Postal Service.
6. Unit was sent to an address other than the address instructed by our Technical
Department.
Warranty Repair
Please read your accompanying Parasound Limited Warranty carefully to understand the
applicable rights and limitations. This section provides instructions for obtaining repairs, both for
units covered under the Parasound Limited Warranty and for units or situations which are
outside the Warranty. The complete warranty can be found at www.parasound.com.
Unit is not eligible for repair under the terms of the Parasound warranty if:
1. Unit was not purchased from a Parasound Authorized Dealer.
2. You do not have the original bill of sale or sales receipt from a Parasound Authorized
Dealer.
3. You are not the original owner. The Parasound warranty is not transferable.
4. Unit’s serial number was removed, modified, or defaced.
5. Unit shows evidence of abuse and/or misuse.
6. Unit was modified in any way.
7. A prior repair was attempted by an unauthorized repair station.