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RQT7700
36
Reference
Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do
not solve the problem, consult your dealer for instructions.
Operation
No response when buttons
pressed.
No operations can be
performed with the remote
control.
Cannot switch on the television
with the remote control.
Play doesn’t start (or stops
immediately) when you press
[:, DVD/CD].
Cannot select alternative
languages.
No menu displayed.
No subtitles.
The position of the subtitle is
incorrect.
Soundtrack and/or subtitle
language is not the one
selected with the SETUP
menus.
Cannot change angle.
The SETUP menu cannot be
accessed.
A menu screen appears during
skip or search.
VCD
Programmed items are not
played.
DVD-V
The on-screen menu shows
“2” as a soundtrack option
when [SHIFT]+[AUDIO] is
pressed, but the audio does not
change.
DVD-A
Play restarts from the
beginning of the track when the
soundtrack is changed.
DVD-A
Cannot select random or
program play.
Folders deeper than the eighth
layer on a data disc are not
displayed correctly.
WMA
MP3
JPEG
You have forgotten your
ratings password.
Reset all the SETUP settings to
Factory Preset.
• Some operations may be prohibited by the disc. —
• The unit may not be operating properly due to lightning, static electricity or some other external —
factor. Turn the unit off then back to ON. Alternatively, turn the unit off, disconnect the AC power
supply cord, and then reconnect it.
• Check that the batteries are installed correctly. 10
• The batteries are depleted: replace them with new ones. 10
• Point the remote control at the remote control sensor and operate. —
• Press [SHIFT]+[TVf] first to operate the television. —
• Condensation has formed: wait 1 to 2 hours for it to evaporate. —
• This unit cannot play discs other than the ones listed in these operating instructions. 5, 19
• You can only play DVD-Video if their region number is the same or includes the same region Cover
number as the unit or if DVD-Video is marked “ALL”. Confirm the region number for the unit on
the rear panel.
• The disc may be dirty and may require cleaning. 5
• Ensure that the disc is installed with the label of the side to be played facing upwards. 35
• Check that the DVD-RAM has something recorded on it. —
• This function is dependent on software availability. —
• Try selecting from the disc’s menu if one is available. 15
• This function is dependent on software availability. —
• This function is dependent on software availability. —
• Subtitles are cleared from the television. Turn on the subtitles. 16
• Adjust the position of the subtitle with “Subtitle Position” in the Display Menu. 21
• This function is dependent on software availability. —
• This function is dependent on software availability. Even if a disc has a number of angles —
recorded, these angles may be recorded for specific scenes only.
• Select “DVD/CD” as the source. —
• Cancel all group, program and random play. 17
• This is normal for Video CDs. —
• Some items cannot be played even if you have programmed them. —
• Even if a second soundtrack isn’t recorded, two numbers will normally be shown. —
• This is normal for DVD-Audio. —
• You cannot select random or program play with some DVD-Video. —
• Folders deeper than the eighth layer are displayed as the eighth layer. —
• While stopped and “DVD/CD” is the source, press and hold [L, STOP] on the main unit and —
[h10] on the remote control for about 3 seconds until “Initialized” disappears from the television.
Turn the unit off and on again.
All settings will return to the default values.
Power Page
No power.
The unit is automatically
switched to the standby mode.
• Insert the AC power supply cord securely. 9
• The unit was switched to standby by the sleep timer or auto-off function. 29, 32
RQT7700(36)4 5/31/04, 12:06 PM36