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38 Warranty
For assistance call 1(800) 332-2119
Mitsubishi Home-Cinema Television Limited Warranty
MITSUBISHI DIGITAL ELECTRONICS AMERICA, INC. (“MDEA”) warrants as follows to the original purchaser of this
television from an authorized MITSUBISHI Audio/Video Dealer, should it prove defective by reason of against defects
arising from improper workmanship and/or material:
a. Parts. The lenticular (i.e. front picture) screen is warranted against defects in materials and workmanship for a
period of thirty (30) days from the date of the original purchase at retail. The lamp and all other parts (except any soft-
ware incorporated into this television) are warranted for a period of one (1) year from the date of the original purchase
at retail. We will repair or replace, at our option, any defective part without charge for the part. Parts used for replace-
ment may be replaced with those of like kind and quality and may be new or remanufactured. Parts used for replace-
ment are warranted for the remainder of the original warranty period.
b. Embedded Software. MDEA warrants that all software incorporated into this television set (the “Embedded
Software”) will perform in accordance with the functional description of Embedded Software in all material respects,
but MDEA does not warrant that the Embedded Software is error-free. The limited warranty contained in this section
shall continue for a period of one (1) year from the date of the original purchase at retail. If, after prompt notice within
the warranty period, MDEA determines that the Embedded Software has failed to perform in accordance with such
functional description in all material respects and if such failure is not due to accident, misuse, modification or misap-
plication of the Embedded Software, then MDEA shall modify or replace the nonconforming Embedded Software at
no charge to you, which at MDEA’s sole discretion may be fulfilled by means of modification or replacement software
contained on a replacement memory card for Customer installation. The foregoing shall be MDEA’s sole obligation
to you under this limited warranty. All rights under this limited warranty on the Embedded Software also subject to
your acceptance of and compliance with the terms of the Software License Agreement applicable to this television,
and this limited warranty on the Embedded Software shall be null and void if the Embedded Software is modified or
changed in any manner except as specifically authorized by MDEA.
c. Labor. For thirty (30) days after the original purchase at retail, we will repair or replace, at our option, the lenticu-
lar screen if it proves defective. For certain items that are designed to be replaced by the consumer, including (but
not limited to) some Embedded Software, the consumer is solely responsible for any replacement labor. For all other
parts, we will provide the labor for a warranty repair by an authorized MITSUBISHI service center without charge for
one (1) year from the original date of purchase at retail.
d. Notice. To obtain warranty service, you must notify an authorized MITSUBISHI service center of any defect within
the applicable warranty time period.
e. This DLP Projection Television uses a single DLP chip to create the screen image. This technology creates the
image using small dots, or picture elements (pixels). Your DLP Projection TV is manufactured to a high level of perfor-
mance and quality, in fact, 99.99% perfect in the number of properly functioning pixels. As in other display technol-
ogy, sometimes a pixel is continuously active, inactive or the incorrect color. Our standard is clear; MDEA warrants
only that the percentage of properly functioning pixels will be not less than 99.99% of all pixels.
BEFORE REQUESTING SERVICE, please review the instruction booklet to insure proper installation and
correct customer control adjustment. If the problem persists please arrange for warranty service.
1. TO OBTAIN WARRANTY SERVICE:
a. Contact your nearest authorized MITSUBISHI service center, whose name and address can be obtained from your
MITSUBISHI dealer, by writing at the address provided below, calling MDEA at the 800-332-2119, or by using the
support feature of our website at www.Mitsubishi-tv.com.
b. Warranty service will be provided in your home or, if required, at an authorized service shop, provided that your
television is located within the geographic territory customarily covered by an authorized MITSUBISHI service center.
If not, you must either deliver your television to an authorized service location at your own expense, or pay for any
travel and/or transportation costs the service center may charge to and from your home. Actual service labor will be
provided without charge.
c. Proof of purchase date from an authorized MITSUBISHI dealer is required when requesting warranty service.
Present your sales receipt or other document which establishes proof and date of purchase. THE RETURN OF THE
OWNER REGISTRATION CARD IS NOT A CONDITION OF COVERAGE UNDER THIS LIMITED WARRANTY. However,
please return the Owner Registration Card so that we can contact you should a question of safety arise which could
affect you.