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We take great pride in selling Mark Levinson products through a
network of well-trained dealers who are dedicated to customer
satisfaction. These professionals are ideally suited to design,
install, and, if the need arises, facilitate the service of high-
performance electronic home entertainment systems.
Customer Service assists authorized Mark Levinson dealers in solv-
ing problems effectively. When purchasing Mark Levinson prod-
ucts, customers make a substantial investment in audio/video
equipment of exceptional quality. In the event that service is
needed, Customer Service intends to provide assistance that
matches that investment.
If this Mark Levinson product requires service, contact an
authorized Mark Levinson dealer for assistance. The dealer will
contact Customer Service to determine the best way to rectify the
situation and, if needed, to obtain return authorization in the
event that the product must be returned to the factory for repair.
Alternatively, customers may contact Customer Service directly to
obtain return authorization. However, return authorization must
be obtained before any product is shipped to the factory. Products
returned without prior authorization will be refused.
When obtaining return authorization, please be prepared to
provide the model, serial number, and a complete, explicit
description of the problem. A copy of the original, dated Bill of
Sale must be included to confirm warranty status.
Please always retain the original packing materials. This product
should be properly packaged (in its original packing materials
whenever possible) and the proper return authorization must be
on the outer carton for easy identification. Improper packaging
may lead to unnecessary freight damage that is not covered by
either the freight carrier or the warranty.
Obtaining Service