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Repair
For warranty repair or replacement, refer to the war-
ranty information on page 19.
Non-warranty repair for Mackie products is available
at a factory-authorized service center. To locate your near-
est service center, visit www.mackie.com, click “Support”
and select “Locate a Service Center.” Service for Mackie
products living outside the United States can be obtained
through local dealers or distributors.
If you do not have access to our website, you can call
our Tech Support department at 1-800-898-3211, Monday-
Friday, 7 am to 5 pm Pacific Time, to explain the problem.
Tech Support will tell you where the nearest factory-autho-
rized service center is located in your area.
CARE AND MAINTENANCE
Your Mackie active speakers will provide many years of
reliable service if you follow these guidelines:
Avoid exposing the active speakers to
moisture. If they are set up outdoors,
be sure they are under cover if you
expect rain or you live in Washington.
• Avoid exposure to extreme cold (below freezing tem
-
peratures). If you must operate the active speakers in
a cold environment, warm up the voice coils slowly by
sending a low-level signal through them for about 15
minutes prior to high-power operation.
• Use a slighty damp cloth with a mild soap solution to
clean the cabinets. Only do this when the power is
turned off. Avoid getting moisture into any of the open-
ings of the cabinet, particularly where the drivers are
located.
Need help with your new SRM350 v2?
• Visit www.mackie.com and click Support to find:
FAQs, manuals, addendums, and user forums.
• Email us at: techmail@mackie.com.
• Telephone 1-800-898-3211 to speak with one of our splendid
technical support representatives, (Monday through Friday,
from 7 am to 5 pm PST).