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A. Mackie warrants all materials, workmanship and
proper operation of this FR Series product for a
period of three years from the original date of
purchase. If you complete the optional question-
naire portion of the Product Registration Card, the
warranty will be extended for an additional two
years. If any defects are found in the materials or
workmanship or if the product fails to function
properly during the applicable warranty period,
Mackie, at its option, will repair or replace the
product. This warranty applies only to equipment
sold and delivered within the U.S. by Mackie or
its authorized dealers.
B. Failure to return the card will not void the 3-year
warranty.
C. Service and repairs of Mackie products are to be
performed only at the factory (see D below) OR at an
Authorized Mackie Service Center (see E below).
Unauthorized service, repairs, or modification will
void this warranty.
D. To obtain factory service:
1. Call Mackie at 800/258-6883, 8AM to 5PM
Monday through Friday (Pacific Time) to get a
Return Authorization (RA). Products returned
without an RA number will be refused.
2. Pack the FR Series product in its original
shipping carton. If you do not have the carton,
just ask for one when you get your RA number,
and we’ll send a shipping carton out promptly.
More information on packing can be found in
the Service section of the appropriate manual.
Also include a note explaining exactly how to
duplicate the problem, a copy of the sales receipt
with price and date showing, and your return
street address (no P.O. boxes or route numbers,
please!). If we cannot duplicate the problem at
the Mackie Factory or establish the starting date
of your Limited Warranty, we may, at our
option, charge for service time.
3. Ship the product in its original shipping
carton, freight prepaid to:
Mackie Designs Inc.
SERVICE DEPARTMENT
16140 Wood-Red Road NE Ste 5
Woodinville, WA, 98072, USA
IMPORTANT: Make sure that the RA number is
plainly written on the shipping carton.
E. To obtain service from an Authorized Mackie Service
Center:
1. Call Mackie at 800/258-6883, 8AM to 5PM
Monday through Friday (Pacific Time) to get 1)
The name and address of your nearest Mackie
Authorized Service Center and 2) A return
authorization (RA). You must have an RA number
before taking your unit to a service center.
2. Make sure that you have a copy of your FR
Series sales receipt from the store where you
bought the product. It is necessary to establish
purchase date and thus determine whether or not
your FR Series product is still under warranty. If
you can't find it, the Authorized Service Center
may charge you for repairs even if your FR Series
product is still covered by Mackie's 3-Year Limited
Warranty.
3. Make sure that the problem can be dupli-
cated. If you bring your FR Series product to an
Authorized Service Center and they can't find
anything wrong with it, you may be charged a
service fee.
4. If the Mackie Authorized Service Center is
located in another city, pack the FR Series
product in its original shipping carton. More
information on packing can be found in the
Service section of the appropriate manual.
5. Contact the Mackie Authorized Service Center
to arrange service or bring the FR Series product
to them.
F. Mackie and Mackie Authorized Service Centers
reserve the right to inspect any products that may
be the subject of any warranty claims before repair
or replacement is carried out. Mackie and Mackie
Authorized Service Centers may, at their option,
require proof of the original date of purchase in the
form of a dated copy of the original dealer’s invoice
or sales receipt. Final determination of warranty
coverage lies solely with Mackie Designs Inc. or its
Authorized Service Centers.
G. Mackie FR Series products returned to Mackie
and deemed eligible for repair or replacement
under the terms of this warranty will be repaired or
replaced within thirty days of receipt by Mackie at
our rainforest factory complex. Products returned to
Mackie that do not meet the terms of this Warranty
will be repaired and returned C.O.D. with billing
for labor, materials, return freight, and insurance.
Products repaired under warranty at Mackie's
factory will be returned freight prepaid by Mackie
to any location within the boundaries of the USA.
H. Mackie assumes no responsibility for the quality
or timeliness of repairs performed by Mackie
Authorized Service Centers.
I. This warranty is extended to the original
purchaser and to anyone who may subsequently
purchase this product within the applicable
warranty period.
J. This is your sole warranty. Mackie does not
authorize any third party, including any dealer or
sales representative, to assume any liability on
behalf of Mackie Designs or to make any warranty
for Mackie Designs.
K. THE WARRANTY GIVEN ON THIS PAGE IS THE
SOLE WARRANTY GIVEN BY MACKIE AND IS IN
LIEU OF ALL OTHER WARRANTIES, EXPRESS
AND IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. THE WARRANTY GIVEN
ON THIS PAGE SHALL BE STRICTLY LIMITED IN
DURATION TO THREE YEARS FROM THE DATE
OF ORIGINAL PURCHASE FROM AN AUTHORIZED
MACKIE DEALER. UPON EXPIRATION OF THE
APPLICABLE WARRANTY PERIOD, MACKIE
SHALL HAVE NO FURTHER WARRANTY OBLIGA-
TION OF ANY KIND. MACKIE SHALL NOT BE
LIABLE FOR ANY INCIDENTAL, SPECIAL, OR
CONSEQUENTIAL DAMAGES THAT MAY RESULT
FROM ANY DEFECT IN THE MACKIE PRODUCT
OR ANY WARRANTY CLAIM. Some states do not
allow exclusion or limitation of incidental, special,
or consequential damages or a limitation on how
long warranties last, so some of the above limita-
tions and exclusions may not apply to you. This
warranty provides specific legal rights and you may
have other rights which vary from state to state.
Please keep your sales receipt in a safe place.
M•800 LIMITED WARRANTY